Archive for May, 2009

Outage notification via voice alerts

Monday, May 18th, 2009

We’re happy to announce that our newest feature has just been released for public beta testing.  You can now receive outage alerts via voice phone calls, in addition to email and SMS messages.  This gives you another option for being alerted to any problems with your servers, so you can respond and resolve as quickly as possible.

If you’re interested in joining the public beta program, please let us know and we’ll be glad to enable voice alerts for your account.

Controlling notification with maintenance schedules

Monday, May 11th, 2009

At Panopta, we pride ourselves in making sure that you’re notified about problems with your server as soon as possible.  This lets you take action right away to keep your customers happy.

Our unique notification schedules give you lots of control to choose who gets notified when, but what about the times when you don’t want to be notified right away?  We have a solution for that as well with our maintenance schedule feature.  Maintenance schedules let you define a period of time, either one time or recurring, during which you want to modify how outage notifications are handled.  During maintenance, you can either use a different notification schedule or disabled notifications entirely.

As the screenshot below shows, there’s quite a bit of flexibility in how maintenance periods are scheduled, as well as the ability to choose whether to advertise your upcoming maintenance periods in your public reports or exclude outages during the maintenance from availability calculations.

User interface for editing maintenance schedules.

User interface for editing maintenance schedules.

There are lots of potential uses for this, including handling weekly or monthly maintenance windows, using alternate notification schedules at different times of day, and to avoid triggering outage alerts during system upgrades.  If you have ideas for other create uses, please let us know - we’ll publish the best here and in our newsletter.

Sharepoint monitoring and management partnership

Wednesday, May 6th, 2009

Today we’re excited to launch a new partnership with Conseo, Inc. to provide a comprehensive support and monitoring service for SharePoint installations.  Consejo, a fellow Chicago company, are experts at the design, development and management of complex SharePoint installations for small and medium businesses. The offering, called “SharePoint Operational Support Solution”, combines Panopta’s advanced server monitoring of SharePoint server farms with managed patchs and hot fixes,  level 2 and 3 support and strategic planning for current and future operational readiness from Consejo.

This partnership marks the first use of our new Remote Agent API, which allows the development of custom, application-specific monitoring agents that can be deployed behind firewalls on internal servers that are typically not accessible from remote monitoring services.  These agents gather information locally and push the data to Panopta’s global monitoring infrastructure where it feeds into our standard reporting and notification tools.  Heartbeat support generates outage alerts automatically if data stops coming in from the remote agent.

The Remote Agent API is currently in available for use by an initial group of partners.  Later this summer, the API will be opened for more general use.  In the meantime, if you’re interested in building a custom agent please let us know and we’d be happy to work with you.

For more details on the Sharepoint offering, see the press release or the full offering description.

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