Archive for the ‘Panopta’ Category

Today we’re excited to launch a new partnership with Conseo, Inc. to provide a comprehensive support and monitoring service for SharePoint installations.  Consejo, a fellow Chicago company, are experts at the design, development and management of complex SharePoint installations for small and medium businesses. The offering, called “SharePoint Operational Support Solution”, combines Panopta’s advanced server monitoring of SharePoint server farms with managed patchs and hot fixes,  level 2 and 3 support and strategic planning for current and future operational readiness from Consejo.

This partnership marks the first use of our new Remote Agent API, which allows the development of custom, application-specific monitoring agents that can be deployed behind firewalls on internal servers that are typically not accessible from remote monitoring services.  These agents gather information locally and push the data to Panopta’s global monitoring infrastructure where it feeds into our standard reporting and notification tools.  Heartbeat support generates outage alerts automatically if data stops coming in from the remote agent.

The Remote Agent API is currently in available for use by an initial group of partners.  Later this summer, the API will be opened for more general use.  In the meantime, if you’re interested in building a custom agent please let us know and we’d be happy to work with you.

For more details on the Sharepoint offering, see the press release or the full offering description.

Welcome to the first post of the new Panopta blog.  Our goal with the blog is to give everyone greater insight into the new developments going on at Panopta, as well as to share tips, tricks and general information to help you increase the availability of your web presence, and hopefully give you few more peaceful night’s sleep that aren’t disrupted by pagers!

In addition to information about monitoring and general industry news, we’ll regularly feature a look into Panopta’s labs to give a preview of new functionality that we’re working on.  We’ve been very lucky to get great feedback from our customers, which has helped steer our development efforts, and we want to get you all involved earlier in the process.  For those of you that have given us ideas and feature requests in the past, thank you - you’ve helped make the service even better.  Please keep them coming!